Restarting the zeckoCentral services

Restarting the zeckoCentral services

Overview

zeckoCentral and zeckoSyncs both use Windows services to control both syncing to your zeckoShop, and downloading orders to your accounting system.

While these services are designed to run without user interaction, from time to time, they may need to be restarted.  This most often occurs after Windows Updates or rebooting the server.  When orders are not downloading, restarting the service can also sometimes resolve the issue.

Restarting a service typically cannot harm your installation.  However, any scheduled syncs or downloads that are in progress will be reset, and will not complete.  You will have to restart those syncs or order downloads again after the service restart.   


While it is required from time to time, restarting services is not a normal part of maintenance on your installation.  If you find yourself restarting the services frequently, please get in touch with us at support@terracor.ca

If you have appropriate Administrator permission on the server, you can restart these services yourself.  This is done from the Windows tool 'services.msc', which also sometimes appears as 'View local services' when you search in the Start Menu.

Instructions to restart zecko Services:

  1. Starting from the Start Menu, type out 'services' and the application should appear.  Select and run it.
  2. The tool will show you a list of all services running on your machine, sorted by name.  The zecko services will all be at the bottom (or top, if you reverse the sorting order).
  3. Wait for the process to restart.  If the process fails to restart, this may indicate something more serious is wrong with your installation.  Please contact us at support@terracor.ca in this case.

For zeckoSyncs:

There is only one service for zeckoSyncs, called 'zeckoSyncs'.   Select it in the list, right-click, and select Restart.

For zeckoCentral:

There are three processes, controlling different aspects of zeckoCentral's communication with your accounting system and the website.
  1. zeckoSoftwareSyncService
  2. zeckoShopSyncService
  3. zeckoShopOrderService
The first two control syncs scheduled in zeckoCentral, and the third controls order downloads.  Select each service individually and right-click and restart each service or services you need to restart in turn.







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